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Refund & Cancellation Policy

Last updated: June 1, 2026

This policy explains when and how refunds and cancellations are available for each GRP Chicago service. By purchasing, you acknowledge and agree to the terms below.

1. Custom Job Guide — Donations Are Final

The Custom Job Guide is offered on a pay-what-you-want basis with a suggested donation of $19. It is a personalized written guide prepared specifically for your home and the information, photos, and videos you submit. Because the guide is custom-produced and delivered digitally, donations are final and non-refundable once payment is completed, regardless of whether you choose to use the guide.

If you believe there is an error in the guide as delivered (for example, the guide does not address the issue you described), contact us within 7 days of delivery and we will, at our discretion, revise the guide at no additional cost. This is your sole and exclusive remedy.

2. Virtual Plumber Consultation — All Donations Final

The Virtual Plumber service is offered on a donation basis. To reserve a time on the contractor's calendar, we ask for a $45 booking donation, and at the start of the scheduled appointment we ask for a $50 session donation. All donations are final and non-refundable — this includes, without limitation, situations where:

  • You fail to appear for the scheduled appointment (no-show);
  • You cancel or reschedule within 24 hours of the appointment;
  • The repair cannot be completed remotely and an in-person visit is recommended; or
  • You decide not to proceed with the recommended repair.

If you cancel more than 24 hours before the appointment, the $45 booking donation may be applied as credit toward one (1) future booking within 60 days, at our sole discretion. The $50 session donation is only requested at the start of the appointment and, once collected, is final.

3. Association Membership — 72-Hour Cancellation

You may cancel your Association membership and receive a full refund of the membership fee within 72 hours of purchase, provided that you have not yet used any membership benefit (including, without limitation, booking a member-priced repair, redeeming a "3-for-1" free repair, or accessing member-only content). To cancel within the 72-hour window, contact us through our website with your account email; refunds are processed to the original payment method within 5–10 business days.

After the 72-hour window, the membership fee is non-refundable. You may cancel auto-renewal at any time through your account; cancellation stops future charges but does not refund the current term. Founding-member pricing, once forfeited by cancellation, cannot be reinstated.

4. Pro Seat Fee — Monthly Commitment, No Mid-Cycle Refunds

The Pro seat fee ($300/month per seat) is a monthly commitment, not a pay-as-you-go charge. By activating a seat, you authorize recurring monthly billing until you cancel.

  • Cancellations take effect at the end of the current billing cycle. Your seat remains active — and you retain access to leads, the price book, and co-op participation — through the paid-through date.
  • No prorated or mid-cycle refunds will be issued for any reason, including voluntary cancellation, reduced lead volume, disputes with GRP Chicago or other pros, or failure to use the seat.
  • No lead-volume guarantee. Lead flow varies by season, territory, and homeowner demand. Low lead volume in a given month is not grounds for a refund, credit, or seat-fee waiver.
  • Seats suspended or terminated for cause (Charter violations, chargebacks) are non-refundable.
  • Seat fee and Opt-Out debt are separate accounts. Opt-Out balances from Rule 9 of the Pro Charter are recovered exclusively through the co-op lead-credit ledger (future leads withheld until the debt clears and, after 30 days of no claims, referred to collections). Opt-Out debt is never auto-deducted from, netted against, or bundled into your monthly $300 seat fee — the seat fee is billed as normal regardless of any co-op balance owed.

To cancel, submit a cancellation request through the Pro portal at least one (1) business day before your next billing date. Cancellations received after that point take effect at the end of the following billing cycle.

5. Chargebacks

If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to suspend or terminate your account and to recover the disputed amount plus reasonable processing costs. We will provide documentation of the purchase, delivery, and this policy to the card network in response to any chargeback.

6. Work Performed by Independent Contractors

Repairs performed in person by independent plumbing contractors in the Association network are billed and warrantied directly by that contractor. Any refund, re-work, or warranty claim for in-person work is between you and the contractor. GRP Chicago is not a party to that engagement and does not issue refunds for work performed by independent contractors.

7. Changes

We may update this policy at any time. The version in effect at the time of your purchase governs that purchase.

8. Contact

To request a cancellation or ask a question about this policy, contact us through our website. A dedicated support email address will be published once our custom domain is live.